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Customer Service

Contact Us

By email: bayberrycandleco@gmail.com

By standard mail:

Bayberry Candle Company, LLC
2561 Friendship Ln
Carlton, MN 55718

By phone: 218.382.8222 (8am to 6pm CST)*

* if we don't answer when you call, please leave a voicemail and we will call you back as soon as we can. Our warehouse is separated from where we manufacture the candles and our wireless doesn't always reach. Such are some of the nuances of living and working in the deep woods of Northern Minnesota!

Via Our Online Contact Form

Accepted Payment Methods

We currently accept Visa, MasterCard, American Express, Discover and PayPal.

Shipping

Currently, we only ship within the Untied States.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Sales Tax

Minnesota residents will be charged 6.875% sales tax.

Refund, Returns and Cancellation Policies

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Privacy and Security

We respect your privacy and Bayberry Candle Company will never release or sell any information about you to third parties.  Please visit our Privacy and Security Policy for complete details.



 

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